What Is the Command Center?

The Command Center is the first thing you see when you open a workspace. It’s your home screen — a high-level overview of your key business metrics, trends, and the current state of your issue pipeline.

Business Metrics

At the top of the Command Center, you’ll see KPI tiles showing the key metrics your team tracks. Each tile displays the current value, a trend indicator comparing to the prior period, and (if configured) a target. The specific metrics shown depend on how your workspace is set up — they might include record counts, cost totals, satisfaction scores, or any other metric relevant to your data.

Trend Charts and Top Drivers

Below the KPI tiles, you’ll find timeseries charts showing how each metric is trending over the selected date range, along with ranked breakdowns of the top drivers. The drivers highlight the dimensions most relevant to your data — for example, the product lines, regions, or categories contributing most to a given metric.

These charts are a great starting point for identifying where to investigate further. Click on any bar or data point to drill down into the underlying data.

Issue Pipeline

At the bottom of the Command Center, you’ll see your issue pipeline — a Kanban-style view showing issues organized by workflow stage. A typical pipeline might include stages like Detect, Investigate, Monitor, and Resolve, but your organization may use different stage names or a different number of stages.

Click on any issue to open its details, or click on a pipeline column header to jump to the full Issues board filtered to that stage.

Filtering and Date Range

Use the date range picker in the upper-right to control the time window for all metrics and charts on the page. You can also apply filters to narrow what you’re looking at — for example, focusing on a specific product line or region.

Saved Views

If your workspace has multiple saved views configured, you can switch between them to see different perspectives of your data. Saved views preserve specific filter and date range combinations so your team can quickly toggle between common views.

Frequently Asked Questions

Q: The metrics I see don’t look right.

A: Check the date range and any filters currently applied. The Command Center shows data for the selected time window only. If values still seem off, contact your administrator.

Q: I don’t see all the stages in my issue pipeline.

A: Your organization may use custom pipeline stages that differ from the default. If a stage appears to be missing, check with your administrator.