What Is an Issue?

An issue in Axion represents a tracked pattern in your data — something worth monitoring, investigating, or acting on. It could be a cluster of complaints about a specific component, a spike in a particular failure mode, an unusual trend in a region, or any meaningful pattern your team wants to track.

Think of issues as your team's to-do list for data-driven problems. Each issue has its own detail page where you can see the relevant data, investigate with the AI chat, collaborate with your team, and track progress toward resolution.

How Issues Are Created

Issues come from two sources:

• Automatically detected: Axion continuously analyzes your data and surfaces emerging patterns for your review. When the system detects something noteworthy, it appears in your Emerging Issues queue for you to evaluate.
• Manually created: You can create issues yourself through the investigation flow. When you're exploring your data and find a pattern worth tracking, save your investigation as a new issue.

The Issue View

When you open an issue, you'll see a two-panel layout. Your data, tabs, and context are on the left. The AI chat is on the right.

The left side gives you direct access to the issue's data, distributions, timeline, details, and Case Files. The right side is the AI chat, where you can investigate the issue by asking questions about your data. The chat panel is resizable and collapsible with a single button in the header.

The AI chat is the primary way to investigate. Ask it to summarize what's happening, break things down by a dimension, dig into root causes, or compare patterns. See the AI Chat: Investigate Your Issues article for more on how to use it.

The Issue Pipeline

Issues move through stages as they progress from detection to resolution. Your issue pipeline is displayed as a Kanban board, and a typical workflow might look like:

• Detect: New or emerging issues that need initial review.
• Investigate: Issues that are actively being analyzed for root cause.
• Monitor: Issues that have been identified and are being watched.
• Resolve: Issues where corrective action has been taken.

Your organization may use different stage names or a different number of stages. Workspace Managers can customize these to match your team's process.

Working with Issues

When you open an issue, you can:

• Investigate with AI chat: Ask the AI to analyze your data, find root causes, and surface patterns.
• Assign an owner: The person responsible for driving the issue forward.
• Add collaborators: Team members who should stay informed and can contribute.
• Add comments: Discuss findings, share context, and coordinate next steps.
• Attach files: Upload supporting materials through Case Files or directly in the AI chat.
• Tag issues: Apply labels to organize and categorize your issues.
• Set countermeasures: Track corrective actions or preventive measures tied to the issue.
• Update status: Move the issue through your pipeline stages as work progresses.

Customizing Your Workflow

Workspace Managers can rename the pipeline stages to match your team's terminology. Navigate to Issues, open the Advanced dropdown on the left side, and select Statuses to view and edit your Kanban labels. You can rename, add, or remove status labels to fit your process.

Countermeasures can also be managed through the Advanced dropdown — select Countermeasures to create, edit, or delete the options available to your team.

Archiving Issues

Once an issue has been resolved and no longer needs active tracking, you can archive it to keep your board clean. Archived issues are still accessible if you need to reference them later.

Frequently Asked Questions

Q: What should I do when Axion suggests an emerging issue?

A: Review the issue details to understand the pattern. If it's worth tracking, save it to your board and assign an owner. If it's not relevant, you can dismiss it.

Q: Can I customize the tracking stages?

A: Yes. Workspace Managers can edit status labels via Issues → Advanced → Statuses.

Q: How do I get notified about changes to my issues?

A: You'll receive in-app and email notifications for issues where you're the owner or a collaborator. See the Notifications article for details on what you'll receive and when.